Member Email Address Change Request Form

Please read through the following email change process, once you have read it please click continue. By clicking continue you are saying that you read and understand the process. Once you click continue you will be brought to the email change form.

Once you submit the completed email change form it will be sent to Acesse Marketing to be reviewed and approved or rejected. If your email change request is approved you will receive an email stating that it has been approved. The following is the process that begins once your email change request has been approved:
  1. A confirmation email will be sent to your old email address.
    1. If you can still access your old email please click on the confirm link if you did in fact make a request to for email change.
    2. If you cannot access your old email please wait five (5) business days and a confirmation email will be sent to your new email.
  2. Once you have confirmed the email sent to your old email address (or waited the five (5) business days if you could not access your old email address) a confirmation email will be sent to your new email address.
    1. Click the confirm link in the confirmation email if you did in fact make a request for email change.
    2. If you do not receive the confirmation email to your new email address you may have typed the email address incorrectly. Please call Acesse Marketing Support so they may help you determine why you did not receive the email address. Please only call Acesse Marketing support if you already confirmed the email sent to your old email, or if five (5) business days has passed since you received your approval email. Also, make sure to check your spam/junk folders as the email may have been sent there by your email provider.
  3. Once you have confirmed the email sent to your new email address the email address in your Acesse Marketing and V-Cash accounts will be changed automatically. The email address in your E-Wallet account will be changed shortly after as it needs to be changed manually.
If your email change request was rejected you will also receive an email stating the reason it was rejected. The following are the most common reasons why an email change request is rejected:
  1. You have not submitted your legal information yet. You must submit your legal information before your email change request can be approved, if you are having trouble with this please contact Acesse Marketing Support for assistance.
  2. You did not submit the proper form of identification. You must submit a Government Issued photo ID (passport, driver’s license, etc…), not just any photo of yourself.
  3. The name on your photo ID does not match the name on the Acesse Marketing account you request the email change for.
  4. The name on the Acesse Marketing account does not match the name in the V-Cash account that corresponds with the Acesse Marketing account you are requesting the email change for.
Other things to remember:
  1. Please do not submit more than one request at a time.
    1. If you misspelled something on the form please call Acesse Marketing Support so that someone can correct it for you.
    2. If it has been more than five (5) business days and you have not received the confirmation email please call Acesse Marketing Support to check on your request, do not continue to submit requests.
  2. If you cannot access the email change for whatever reason please contact Acesse Marketing Support and they will send a link to the form to your email address.
  3. Make sure to proof read your request before submitting it, make sure both email addresses are typed correctly.
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